Thank you for choosing solstrandapparel.shop!
We are committed to providing you with high-quality products and an excellent shopping experience. This Refund Policy applies to the following items sold on this website:

  • Signature Dresses
  • Essential Tops
  • Matching Sets
  • Relaxed Bottoms

Please read the following refund and return guidelines carefully before making a purchase.

1. Eligible Situations for Refunds

1.1 Defective or Problematic Items

If the item you receive falls under any of the following categories, you may request a refund or a replacement:

  • Damaged item
  • Incorrect item received
  • Item with obvious quality defects
  • Missing item

Please contact us within 7 days of receiving your order and provide the following information:

  • Order number
  • Photos or videos of the item
  • A description of the issue

1.2 Returns for Non-Quality Issues

If you wish to return an item for personal reasons (e.g., you do not like it, the size is incorrect, etc.), the following conditions must be met:

  • The item must be unworn
  • The item must be unused
  • The item must be unwashed
  • All tags and original packaging must be intact
  • The item must be in a condition suitable for resale

Additionally, you must submit your return request within 14 days of receiving your order.

2. Cases Ineligible for Refunds or Returns

Refunds or returns are typically not supported in the following situations:

  • Items that have been worn or used.
  • Items that have been washed, altered, or damaged by the customer.
  • Requests submitted after the refund application deadline has passed.
  • Items that do not meet the specified return conditions.

3. Refund Process

The steps to request a refund are as follows:

  1. Contact Customer Service to submit a refund request.
  2. Provide your order number and relevant supporting documentation.
  3. Customer Service will review your application.
  4. Obtain the return shipping address.
  5. We will process the refund once we have received the returned items.

4. Refund Processing Time

Once your refund application has been approved:

  • It will typically be processed within 1–3 business days.
  • The funds will be returned to your original payment method.
  • It usually takes 5–10 business days for the funds to appear in your bank or payment account.

5. Shipping Fee Policy

Product Quality Issues or Shipping Errors

We will cover the return shipping costs.

Returns Due to Personal Reasons

The customer is responsible for:

  • The return shipping costs.
  • The original shipping fees.

6. Order Cancellation

  • Orders may be cancelled for a full refund prior to shipment.
  • Once an order has been shipped, it must be processed in accordance with our standard return policy.

7. One-Time Purchase Policy

All products sold on this website are:

  • One-Time Purchases
  • No automatic renewals
  • No subscription services
  • No recurring charges

You will only be charged a single fee at the time you place your order.

8. Right to Refuse Refunds

We reserve the right to refuse a refund in the following circumstances:

  • The returned items do not meet the specified return conditions.
  • False information was provided.
  • The refund request is deemed to be malicious or abusive.
  • The refund request was submitted after the applicable deadline.

9. Disclaimer

Due to factors such as monitor settings and lighting conditions during photography, the actual color of the product may differ slightly from what appears online. Such minor discrepancies are not considered product defects or quality issues. Size information is available on select product pages; please review the product details carefully before making a purchase.

10. Contact Us

If you need to request a refund or have any questions, please contact us:

  • Email: help@solstrandapparel.shop
  • Phone: 2136009502
  • Address: 755 ARROW HWY SP 51 LA VERNE, CA 91750

Thank you for your support and understanding of solstrandapparel.shop!
We are committed to continuously providing you with an exceptional shopping experience and excellent customer service.